(a) Visit the websites of two or three airlines and examine their business-class and first-class services to...
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(a) Visit the websites of two or three airlines and examine their business-class and first-class services to look for ideas that reduce the non-value-added time for customers who are willing to pay the premium.
(b) Next time you go on a journey, time each part of the journey and perform a similar analysis.
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Related Book For
Operations Management
ISBN: 9780273708476
5th Edition
Authors: Nigel Slack, Stuart Chambers, Robert Johnston
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