Assume you are a consultant working with a software company that is interested in developing on-line and

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Assume you are a consultant working with a software company that is interested in developing on-line and e-service options for their customers. What advice would you offer for a company on how to improve its electronic service quality?

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Operations Management Managing Global Supply Chains

ISBN: 978-1506302935

1st edition

Authors: Ray R. Venkataraman, Jeffrey K. Pinto

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