Question: Based on the data provided in Table 2.6, what is the flow rate of customers from 3:30 p.m. to 4:00 p.m.? TABLE 2.6 Call Center's
Based on the data provided in Table 2.6, what is the flow rate of customers from 3:30 p.m. to 4:00 p.m.?

TABLE 2.6 Call Center's Log from 3:30 p.m. to 4:00 p.m. Caller ID Time spent (min) in call center A1 2 A2 10 12 A4 1 5
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