Based on the data provided in Table 2.6, what is the flow time of customers from 3:30

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Based on the data provided in Table 2.6, what is the flow time of customers from 3:30 p.m. to 4:00 p.m.? 


TABLE 2.6 Call Center's Log from 3:30 p.m. to 4:00 p.m. Caller ID Time spent (min) in call center A1 2 A2 10 АЗ 12 A4 1 А5

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Operations Management

ISBN: 9781260547610

2nd International Edition

Authors: Gerard Cachon, Christian Terwiesch

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