Question: Find an operation and assess its overall performance using a polar diagram. You will have to devise the dimensions of the polar diagram so that

Find an operation and assess its overall performance using a polar diagram. You will have to devise the ‘dimensions’ of the polar diagram so that they are meaningful to the operation in question. Start with the five generic performance objectives (quality, speed, dependability, flexibility and cost) and change them accordingly. Overlay the operation’s performance with what you perceive to be the customers’ needs and discuss any differences.

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Creating a polar diagram to assess an operations performance involves defining relevant dimensions and evaluating how well the operation meets these criteria Lets consider a fictional coffee shop as a... View full answer

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