The following on-boarding process for new employees has two stages. In the first, employees fill out several

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The following on-boarding process for new employees has two stages. In the first, employees fill out several government forms and necessary visas for immigration. In the second the employees attend human resources training sessions to instruct them in company policies. Each stage has 9 workers. There are three types of new employees: (1) U.S. citizens starting a full-time job, (2) U.S. citizens starting a part-time job, and (3) Non–U.S. citizens starting a full-time job. 

HR training 9 workers US. full time US. part time Non-US. full time Forms/Visa 9 workers


Processing times and demands for each type of new employee are given in this table: 


(a) What is the implied utilization (%) for Forms/Visa?

(b) What is the implied utilization (%) for HR Training?

(c) What are the actual and maximum flow rates of each type of new employee per hour?

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Operations Management

ISBN: 9781260547610

2nd International Edition

Authors: Gerard Cachon, Christian Terwiesch

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