The local driver license center uses a single-server, single-line, single-phase system when processing license renewals. Customers arrive at the facility according to a Poisson distribution at the rate of 10 customers per hour. The time to process a license renewal is an average of 4 minutes per customer with the service times following a negative exponential distribution. The manager of the license center, Jonathan Trott, is concerned with the center’s waiting line system. He cannot understand why waiting lines form at the license center when the average service rate is greater than the average arrival rate. The customers come from an infinite population, patiently wait for their turn in the queue, and are served on a first-come, first served basis. Jonathan Trott would like you analyze the Center’s waiting line system. What are your findings and conclusion about the center’s waiting line system?