Question: What improvement can you make in the process shown in Figure 2.17? Data from figure 2.17 Process: Changing engine oil Subject: Mechanic Beginning: Direct customer

What improvement can you make in the process shown in Figure 2.17?

Data from figure 2.17
Process: Changing engine oil Subject: Mechanic Beginning: Direct customer arrival Ending: Total charges, Step Time No. (min) 1234567890 10 11 12 13 14 15 16 17 18 19 20 21 0.80 1.80 2.30 0.80 0.60 0.70 0.90 1.90

Process: Changing engine oil Subject: Mechanic Beginning: Direct customer arrival Ending: Total charges, receive payment Insert Step Append Step Remove Step Activity Operation Transport Inspect Delay Store Summary Number of Steps 7 8 4 1 1 Time (min) 16.50 5.50 5.00 0.70 0.30 Distance (ft) 420

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