Process: Changing engine oil Subject: Mechanic Beginning: Direct customer arrival Ending: Total charges, receive payment Insert...

   

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Process: Changing engine oil Subject: Mechanic Beginning: Direct customer arrival Ending: Total charges, receive payment Insert Step Append Step Remove Step Step Time No. (min) 1 123456 0.80 1.80 2.30 0.80 0.60 0.70 Distance (ft) 50.0 30.0 X X X x X ■ x X Activity Operation Transport Inspect Delay Store Number of Steps Summary 7 8 4 1 1 Time (min) 16.50 5.50 5.00 0.70 0.30 Step Description Distance (ft) 420 Direct customer into service bay Record name and desired service Open hood, verify engine type, inspect hoses, check fluids Walk to customer in waiting area Recommend additional services Wait for customer decision 123456789 10 11 12 13 14 15 16 17 18 19 20 21 0.80 1.80 2.30 0.80 0.60 0.70 0.90 1.90 0.40 0.60 4.20 0.70 2.70 1.30 0.50 1.00 3.00 0.70 0.30 0.50 2.30 50.0 30.0 70.0 50.0 40.0 40.0 80.0 60.0 X X X X X X X X X X X X X X X X X x. X X X Direct customer into service Day Record name and desired service Open hood, verify engine type, inspect hoses, check fluids Walk to customer in waiting area Recommend additional services Wait for customer decision Walk to storeroom Look up filter number(s), find filter(s) Check filter number(s) Carry filter(s) to service pit Perform under-car services Climb from pit, walk to automobile Fill engine with oil, start engine Inspect for leaks Walk to pit Inspect for leaks Clean and organize work area Return to auto, drive from bay X Park the car Walk to customer waiting area Total charges, receive payment Refer to the accompanying process chart for an automobile oil change. Complete parts (a) and (b) if: • The mechanic earns $35 per hour (including variable fringe benefits). • The process is performed twice per hour (on average). • The shop is open 290 days a year, 7 hours a day. • The mechanic does not get paid for idle time. • There can be only two cycles per hour regardless of the cycle time. Click the icon to view the process chart. a. The total labor cost associated with the process is $ nearest whole number.) per year. (Enter your response rounded to the b. If steps 7, 10, 12, and 15 were eliminated, the annual labor savings associated with implementing this new process would be $ per year. (Enter your response rounded to the nearest whole number.) Process: Changing engine oil Subject: Mechanic Beginning: Direct customer arrival Ending: Total charges, receive payment Insert Step Append Step Remove Step Step Time No. (min) 1 123456 0.80 1.80 2.30 0.80 0.60 0.70 Distance (ft) 50.0 30.0 X X X x X ■ x X Activity Operation Transport Inspect Delay Store Number of Steps Summary 7 8 4 1 1 Time (min) 16.50 5.50 5.00 0.70 0.30 Step Description Distance (ft) 420 Direct customer into service bay Record name and desired service Open hood, verify engine type, inspect hoses, check fluids Walk to customer in waiting area Recommend additional services Wait for customer decision 123456789 10 11 12 13 14 15 16 17 18 19 20 21 0.80 1.80 2.30 0.80 0.60 0.70 0.90 1.90 0.40 0.60 4.20 0.70 2.70 1.30 0.50 1.00 3.00 0.70 0.30 0.50 2.30 50.0 30.0 70.0 50.0 40.0 40.0 80.0 60.0 X X X X X X X X X X X X X X X X X x. X X X Direct customer into service Day Record name and desired service Open hood, verify engine type, inspect hoses, check fluids Walk to customer in waiting area Recommend additional services Wait for customer decision Walk to storeroom Look up filter number(s), find filter(s) Check filter number(s) Carry filter(s) to service pit Perform under-car services Climb from pit, walk to automobile Fill engine with oil, start engine Inspect for leaks Walk to pit Inspect for leaks Clean and organize work area Return to auto, drive from bay X Park the car Walk to customer waiting area Total charges, receive payment Refer to the accompanying process chart for an automobile oil change. Complete parts (a) and (b) if: • The mechanic earns $35 per hour (including variable fringe benefits). • The process is performed twice per hour (on average). • The shop is open 290 days a year, 7 hours a day. • The mechanic does not get paid for idle time. • There can be only two cycles per hour regardless of the cycle time. Click the icon to view the process chart. a. The total labor cost associated with the process is $ nearest whole number.) per year. (Enter your response rounded to the b. If steps 7, 10, 12, and 15 were eliminated, the annual labor savings associated with implementing this new process would be $ per year. (Enter your response rounded to the nearest whole number.)

Answer rating: 100% (QA)

a Calculate the total working hours as shown below Total working hours in a y... View the full answer