Which of the following statements is correct as far as the definition of a service blueprint is

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Which of the following statements is correct as far as the definition of a service blueprint is concerned?

a. A service blueprint is a special form of a user-interaction decomposition.

b. A service blueprint distinguishes between customer actions, onstage actions, backstage actions, and support processes.

c. Both of these statements are correct.

d. None of these statements is correct.

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Operations Management

ISBN: 9781260547610

2nd International Edition

Authors: Gerard Cachon, Christian Terwiesch

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Question Posted: Aug 13, 2020 05:51 AM

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Which of the following statements is correct as far as the definition of a service blueprint is

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Operations Management

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