You are the overnight shift manager at a large resort hotel and need to complete next week's work schedule for distribution to your employees. During your shift, someone calls to report a strong smell in one wing of the building. Your boss, the general manager, sends you an email message, asking for a progress update on an important software upgrade being conducted on the facility's electronic key system, which you are also supervising. Of these three demands on your time, which requires your skills in production and service management, which requires your project management skills, and which requires your incident management skills?