Upper management has a decision to make.

They call you to a meeting and tell you they need some information to solve a problem they describe to you. You:

a. Respond in a manner that conveys personal support and offer alternative ways to solve the problem.

b. Respond to their questions.

c. Explain how to solve the problem.

d. Show your concern by explaining how to solve the problem and why it is an effective solution.

To determine your preferred communication style, select the one alternative that most closely describes what you would do in each of the 12 situations below.
Do not be concerned with trying to pick the correct answer; select the alternative that best describes what you would actually do. Circle the letter

a, b,

c, or d.