1. How has the American Express Learning Network utilized learning theory, goal setting, and reward systems in addressing the challenge of its own staff members’ training and development needs?
2. How is the use of learning theory and goal setting theory evident in the design of AMEX’s leadership development program?
3. Using relevant concepts from Chapter 6, explain why you think the blended learning approach to leadership development produced the best results for evaluation levels 3, 4, and 5.