1. Remind yourself of Mintzberg’s ten management roles and Fayol’s six managerial activities. 

2. Form groups and nominate a spokesperson. 

3. Read the case Debra’s diary and then: 

(a) Identify one example of each of Mintzberg’s ten roles played by Debra (first ten items), and of each of Fayol’s managerial activities performed by her (next six items). 

(b) Do any of her tasks involve playing more than one management role or engaging in more than one managerial activity? Debra is the chief executive of a large private hospital in London. In an effort to manage her time better, she kept a diary of the tasks she performed during a couple of days.

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1. Held a meeting with all staff to inform them about the government's new requirements for the feeding and management of elderly patients. 2. Closed the ward with the MRSA problem; instigated a 'deep clean' procedure to ensure that this outbreak within the hospital had been contained; and introduced a new hygiene management code of conduct. 3. Had the opportunity to buy a CAT scanner at a huge discount price, if we acted immediately. I called each of the board members to get them to agree to the investment. Some were unsure, but I managed to persuade them. 4. Went to the local radio station to represent the hospital, to be interviewed about our work and answer listeners' calls. 5. Gave a presentation to a training course which clarified hospital goals, and stressed the importance of staff's role in achieving them. 6. Had lunch with our local Member of Parliament and got advanced information about future trends in government healthcare policy and funding. 7. Spent two hours surfing the web to discover how our hospital compares in terms of numbers of patients and staff, as well as facilities, with our competitors here and abroad. 8. Acted to resolve a dispute between a doctor in charge of the X-Ray department and the union representative, concerning technicians. 9. Finalized the budgets for all the hospital departments in line with our income and organizational objectives. 10. Gave a speech at the Effective Healthcare Conference describing our hospital's approach to waste management. Mintzberg Fayol