Organizational Behavior And Theory In Healthcare Leadership Perspectives And Management Applications 2nd Edition Kenneth L. Johnson, Stephen L. Walston - Solutions

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1. Assume that the training period for the new job setup has just begun. What change do you predict in the level of output of the painters? Why? (increase, decrease, stay the same)2. What other predictions regarding the behavior of these painters do you make, based upon the situation described so
Think of a reasonably important nonprogrammed decision you have made recently. Did you employ an approach similar to the decision-making process outlined in Exhibit 14.2? How good was your decision? Could it have been improved by using the decision-making process? Explain.
To what degree do companies have an obligation to provide financial education programs to alleviate employees’ stress? Explain your answer.Referring back to Exhibit 9.2, to what degree do you think an employee who is experiencing a considerable amount of financial stress might exhibit some of the
In your opinion, at what point does "fine-tuning" evaluations become unacceptable distortion?
1. Is it fair for organizations to require minimum scores on standardized tests such as the SAT? Why or why not? 2. As a recruiter choosing between two individuals with different SAT scores, would you have difficulty giving the job to the applicant with the lower score? On what additional factors
1. Have you ever been through a performance appraisal? Do the reactions to appraisal systems described here match your experience? Why or why not?2. What are some potential advantages of providing employees with more regular developmental feedback than an annual meeting?As we discussed in the
Some employers chose to disclose their reasoning to applicants rejected for poor credit. Says one hiring manager, “If a credit check comes back poor, the potential employee has a week to dispute and correct the errors.” What are the advantages and disadvantages of such a policy?Is it
1. Drawing from the preceding examples, what factors do you think differentiate occasions when mediation was successful and when it failed? 2. One successful mediator, Boston’s Paul Finn, argues that if the disputing parties are seeking justice, “It’s best to go somewhere else.” Why do
1. How can negotiators utilize conflict management strategies to their advantage so that differences in interests lead not to dysfunctional conflicts but rather to positive integrative solutions?2. Can you think of situations in your own life in which silence has worsened a conflict between
1. In coaching the applicant to request a higher salary, did the project manager work against the interests of the client organization by which he or she is employed? Why or why not?2. Could the manager have avoided this dilemma by proposing a salary figure that was the industry norm? Would that be
1. Should executives try to control projects to maintain their position of authority? Do they have a right to control projects and keep in the loop on important decisions just so they can remain in charge?2. What are some tasks in an organization that a top executive should never delegate to
1. One corporate spy said, “Companies do this in order to stay in front of problems.” Can you envision a business problem so dangerous that you would approve a spy mission if you were in charge?2. Are there ever circumstances in which corporate spying is ethical? If so, what are they?3.
1. Do you think Tesla CEO Elon Musk did the right thing when he blogged about impending layoffs just before announcing them to company employees? Why or why not? Do you think employees have a responsibility to be careful about what they blog about their company? Why or why not?2. Do you think
1. Which social media sources do you think are most useful for organizations to send communications to external stakeholders, like stockholders or customers? Are different social media more appropriate for communicating with employees?2. What do you think is the future direction of social media?
1. One researcher argues that “pack behavior” comes about because it has benefits. What is the upside of such behavior?2. Shiller argues that herd behavior can go both ways: It explains the housing bubble, but it also explains the bust. As he notes, “Rational individuals become excessively
1. Do you think that, as a manager, you would use bonuses regularly? Why or why not?2. Can you think of a time in your own life when being evaluated and rewarded on a specific goal lead you to engage in negative or unproductive behavior?3. Do you think providing group bonuses instead of individual
1. Do you think bus drivers should be able to take time off in return for being spit at? If so, how long do you think they should have?2. People react differently to stressful situations. One of the flight attendants on US Airways Flight 1549 that Captain Chesley "Sully" Sullenberger landed on the
Do you think the government has a legitimate role in controlling executive compensation? How might we use distributive and procedural justice theories to inform this debate?Few topics in the business press have grabbed more headlines recently than highly lucrative annual bonuses for top management.
1. One article commented that college students are “frittering away their time at an astonishing rate.” Do you agree this is what the data show? Why or why not?2. Do you think students have an ethical responsibility to spend more time studying? Why or why not?3. One study suggested that
1. Despite the difficulty of making predictions, many people confidently make assertions about what will happen in the future. Why do you think this is?2. What perceptual or decision-making errors can you identify in these predictions?3. Can you think of some predictions you’ve made that
1. What are the weaknesses of using computers as decision tools? Are computers likely to have any specific problems in making decisions that people wouldn’t have?2. Do you think computer decision-making systems can effectively take ethical issues into account? What is the role of human decision
1. What starting salary will you give Gabriel? What salary represents the minimum offer you would accept? If these two numbers are different, why? Does giving Gabriel a different number than your “internal” number violate Jekyll Corporation’s transparent culture? Why or why not?2. Assume
In your groups, come to consensus on an answer to each of the problems below.A. A certain town is served by two hospitals. In the larger hospital, about 45 babies are born each day, and in the smaller hospital, about 15 babies are born each day.Although the overall proportion of boys is about 50
After working very hard to graduate with a master’s degree, you find it difficult to find a position because the market is tight. You had an internship in the corporate office of a prestigious healthcare system and worked directly with their chief strategy officer. You have sent out over a
Theranos prided itself on being a disruptive, innovative company. What went wrong with this? Why did it not achieve this?Theranos was a privately owned health technology corporation. It claimed to be able to perform rapid, low-cost blood tests with tiny amounts of blood, such as from a fingerstick,
What factors contributed to the poor company culture at Theranos?Theranos was a privately owned health technology corporation. It claimed to be able to perform rapid, low-cost blood tests with tiny amounts of blood, such as from a fingerstick, using small automated machines that the company had
What kind of loyalty should an employee owe in this situation? What actions did Theranos take that destroyed employee loyalty?Theranos was a privately owned health technology corporation. It claimed to be able to perform rapid, low-cost blood tests with tiny amounts of blood, such as from a
How could a mission and vision statement have improved the behaviors at Theranos?Theranos was a privately owned health technology corporation. It claimed to be able to perform rapid, low-cost blood tests with tiny amounts of blood, such as from a fingerstick, using small automated machines that the
What human resource policies contributed to the problems at Theranos?Theranos was a privately owned health technology corporation. It claimed to be able to perform rapid, low-cost blood tests with tiny amounts of blood, such as from a fingerstick, using small automated machines that the company had
How did nepotism fit into Theranos’ problems? Why is this type of consensual relationship inappropriate in a firm?Theranos was a privately owned health technology corporation. It claimed to be able to perform rapid, low-cost blood tests with tiny amounts of blood, such as from a fingerstick,
You are the CEO of a 300-bed regional hospital. As is common in most rural areas, there are many migrant workers, who work for farmers and ranchers. This population often does not have legal documentation and, as a result, most employers pay them poorly and almost never provide any type of health
What leadership framework could be applied to this case?You are the CEO of a 312-bed hospital, which is prominent in its community.The only competition you have in your market area is a surgery center and a short-stay hospital. Both facilities are owned by physicians and highly profitable. All
How are Dr. C’s motivations contrary to the hospital’s?You are the CEO of a 312-bed hospital, which is prominent in its community.The only competition you have in your market area is a surgery center and a short-stay hospital. Both facilities are owned by physicians and highly profitable. All
What would you do to minimize the potential conflict in this case, yet resolve the issue?You are the CEO of a 312-bed hospital, which is prominent in its community.The only competition you have in your market area is a surgery center and a short-stay hospital. Both facilities are owned by
What are your options and what would you recommend?You are the CEO of a 312-bed hospital, which is prominent in its community.The only competition you have in your market area is a surgery center and a short-stay hospital. Both facilities are owned by physicians and highly profitable. All these
From a communication perspective, what are the basic problems in this case?Leo was a busy man. He supervised 21 hospitals located in eight different US states. He ran a large hospital earlier in his career, so he felt comfortable giving his CEOs advice about running their operations. Leo felt, even
What communication problems emanate from the CEOs? From Leo?Leo was a busy man. He supervised 21 hospitals located in eight different US states. He ran a large hospital earlier in his career, so he felt comfortable giving his CEOs advice about running their operations. Leo felt, even though he
How is feedback lacking, and what could be done to improve it?Leo was a busy man. He supervised 21 hospitals located in eight different US states. He ran a large hospital earlier in his career, so he felt comfortable giving his CEOs advice about running their operations. Leo felt, even though he
How does trust, or lack thereof, affect the CEOs’ ability to communicate?Leo was a busy man. He supervised 21 hospitals located in eight different US states. He ran a large hospital earlier in his career, so he felt comfortable giving his CEOs advice about running their operations. Leo felt, even
How did Leo express his underlying belief in theory X?Leo was a busy man. He supervised 21 hospitals located in eight different US states. He ran a large hospital earlier in his career, so he felt comfortable giving his CEOs advice about running their operations. Leo felt, even though he never
What occurred to diminish the CEOs’ job satisfaction and organizational commitment? What should Leo do to improve these?Leo was a busy man. He supervised 21 hospitals located in eight different US states. He ran a large hospital earlier in his career, so he felt comfortable giving his CEOs advice
How does a company’s culture affect how the individuals in the company react to bad news?By 1968, more than 10,000 babies had been born with deformities or had died because of a drug called thalidomide. The drug, if taken early in pregnancy, could interfere with fetal development and cause
What ethical issues arose in this case?By 1968, more than 10,000 babies had been born with deformities or had died because of a drug called thalidomide. The drug, if taken early in pregnancy, could interfere with fetal development and cause children to be born with shortened, malformed, or
What subcategories of justice did or did not occur in this case?By 1968, more than 10,000 babies had been born with deformities or had died because of a drug called thalidomide. The drug, if taken early in pregnancy, could interfere with fetal development and cause children to be born with
How did the company’s goals contribute to the safety problems?By 1968, more than 10,000 babies had been born with deformities or had died because of a drug called thalidomide. The drug, if taken early in pregnancy, could interfere with fetal development and cause children to be born with
How did the company address the conflict caused by its actions?By 1968, more than 10,000 babies had been born with deformities or had died because of a drug called thalidomide. The drug, if taken early in pregnancy, could interfere with fetal development and cause children to be born with
How did Prospect Medical’s mission assist or harm its results?Prospect Medical Holdings in 2020 consisted of 17 hospitals, clustered mostly in California and the northeastern United States. According to the firm’s website, it provides care to over 435,000 members in its networks, which comprise
Can a for-profit company provide excellent patient care and still produce good profits?Prospect Medical Holdings in 2020 consisted of 17 hospitals, clustered mostly in California and the northeastern United States. According to the firm’s website, it provides care to over 435,000 members in its
How does the time frame a company uses for its investments influence management actions and things it emphasizes?Prospect Medical Holdings in 2020 consisted of 17 hospitals, clustered mostly in California and the northeastern United States. According to the firm’s website, it provides care to
What are the differences between the business model that Prospect Medical used and that of a traditional hospital?Prospect Medical Holdings in 2020 consisted of 17 hospitals, clustered mostly in California and the northeastern United States. According to the firm’s website, it provides care to
How did financial incentives overshadow Prospect Medical’s mission and standards?Prospect Medical Holdings in 2020 consisted of 17 hospitals, clustered mostly in California and the northeastern United States. According to the firm’s website, it provides care to over 435,000 members in its
What caused the healthcare situation to become a crisis?Healthcare for about 500,000 people in Canterbury, New Zealand, the South Island’s largest and most populous region, seemed gridlocked:Patients consistently had very long wait periods in the emergency departments, as hospitals there were
What did the leaders do to motivate action to change?Healthcare for about 500,000 people in Canterbury, New Zealand, the South Island’s largest and most populous region, seemed gridlocked:Patients consistently had very long wait periods in the emergency departments, as hospitals there were
How did their change process follow the guidelines in chapter 23?Deviate from the guidelines?Healthcare for about 500,000 people in Canterbury, New Zealand, the South Island’s largest and most populous region, seemed gridlocked:Patients consistently had very long wait periods in the emergency
How did Pegasus change processes to ensure effective communication?Healthcare for about 500,000 people in Canterbury, New Zealand, the South Island’s largest and most populous region, seemed gridlocked:Patients consistently had very long wait periods in the emergency departments, as hospitals
How can an organization bring together diverse parties with different incentives to design a better system?Healthcare for about 500,000 people in Canterbury, New Zealand, the South Island’s largest and most populous region, seemed gridlocked:Patients consistently had very long wait periods in the
How did incentives motivate the actions of the company and its salesforce?It was 2017, and the addiction and death of thousands of Americans had been racking the nation for decades. Opioids became very popular in the 1990s, as pharmaceutical companies assured medical professionals and patients that
What principles of motivation theory exist in this case?It was 2017, and the addiction and death of thousands of Americans had been racking the nation for decades. Opioids became very popular in the 1990s, as pharmaceutical companies assured medical professionals and patients that the drugs were
How did Purdue Pharma perceive the addiction issues, using paradigm theories?It was 2017, and the addiction and death of thousands of Americans had been racking the nation for decades. Opioids became very popular in the 1990s, as pharmaceutical companies assured medical professionals and patients
What type of groupthink may have occurred within the company?It was 2017, and the addiction and death of thousands of Americans had been racking the nation for decades. Opioids became very popular in the 1990s, as pharmaceutical companies assured medical professionals and patients that the drugs
Point out three different ethical issues in this case.It was 2017, and the addiction and death of thousands of Americans had been racking the nation for decades. Opioids became very popular in the 1990s, as pharmaceutical companies assured medical professionals and patients that the drugs were
Why would a prominent consulting firm make these recommendations?It was 2017, and the addiction and death of thousands of Americans had been racking the nation for decades. Opioids became very popular in the 1990s, as pharmaceutical companies assured medical professionals and patients that the
What are the ethical issues involved in private, physician-owned hospitals?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60 orthopaedic specialist partners, OrthoIndy is the largest private, fullservice orthopaedic practice
How did the organization’s mission direct its actions?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60 orthopaedic specialist partners, OrthoIndy is the largest private, fullservice orthopaedic practice in the Midwest,
Which stakeholders are critical in this case?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60 orthopaedic specialist partners, OrthoIndy is the largest private, fullservice orthopaedic practice in the Midwest, and one of
What are the short-term and long-term costs to these stakeholders?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60 orthopaedic specialist partners, OrthoIndy is the largest private, fullservice orthopaedic practice in the
What effect will the new hospital have on consumers?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60 orthopaedic specialist partners, OrthoIndy is the largest private, fullservice orthopaedic practice in the Midwest, and
Do you think that a specialty hospital will increase or lower healthcare costs, quality, and availability to consumers in this case?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60 orthopaedic specialist partners, OrthoIndy
How will the new specialty hospital affect nearby general hospitals?The OrthoIndy website stated the following:OrthoIndy provides complete bone, joint, spine and muscle care. With more than 60 orthopaedic specialist partners, OrthoIndy is the largest private, fullservice orthopaedic practice in the
What could you do to better motivate employees and physicians?You have been promoted to be the CEO of a 312-bed hospital that is the second largest facility in your healthcare system. The prior two CEOs were from the Deep South and were not great cultural fits for this medical center. Financially
How would you establish your power and influence? What actions could you take?You have been promoted to be the CEO of a 312-bed hospital that is the second largest facility in your healthcare system. The prior two CEOs were from the Deep South and were not great cultural fits for this medical
What would be your plan to address the issues?You have been promoted to be the CEO of a 312-bed hospital that is the second largest facility in your healthcare system. The prior two CEOs were from the Deep South and were not great cultural fits for this medical center. Financially the hospital is
How would you frame the ethical dilemmas here?You have been promoted to be the CEO of a 312-bed hospital that is the second largest facility in your healthcare system. The prior two CEOs were from the Deep South and were not great cultural fits for this medical center. Financially the hospital is
What are the major leadership issues facing you? What decisions need to be made? How would you make them?You have been promoted to be the CEO of a 312-bed hospital that is the second largest facility in your healthcare system. The prior two CEOs were from the Deep South and were not great cultural
Is it fair to distribute organs by geographic availability?In the United States, organ transplants, including liver transplants, are coordinated by a not-for-profit organization called the United Network for Organ Sharing. Given that donated organs have a limited time frame of viability, the United
What should we use as the primary criteria for determining how to distribute livers and other vital organs?In the United States, organ transplants, including liver transplants, are coordinated by a not-for-profit organization called the United Network for Organ Sharing. Given that donated organs
How could decisions be made more fairly?In the United States, organ transplants, including liver transplants, are coordinated by a not-for-profit organization called the United Network for Organ Sharing. Given that donated organs have a limited time frame of viability, the United States is divided
Should joining multiple regional registries for liver transplants be allowed?In the United States, organ transplants, including liver transplants, are coordinated by a not-for-profit organization called the United Network for Organ Sharing. Given that donated organs have a limited time frame of
How do cultures affect the way organs would be distributed?In the United States, organ transplants, including liver transplants, are coordinated by a not-for-profit organization called the United Network for Organ Sharing. Given that donated organs have a limited time frame of viability, the United
What were the options that the CEO could have chosen to handle the letter from the mother? What are the probable results if the CEO had taken the other options?As the CEO of the Children’s Hospital, I received a letter one day that stood out from all the rest. It was from the mother of a
What value resulted from taking the time to personally deliver the letter?As the CEO of the Children’s Hospital, I received a letter one day that stood out from all the rest. It was from the mother of a five-year-old boy who had recently passed away in our Pediatric Intensive Care Unit as a
How does this case demonstrate emotional intelligence?As the CEO of the Children’s Hospital, I received a letter one day that stood out from all the rest. It was from the mother of a five-year-old boy who had recently passed away in our Pediatric Intensive Care Unit as a result of fatal injuries.
From an ethical perspective, how could you defend these changes?How would you reply to employees who claimed they were being unjustly penalized?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom line. Charlie, its chief operating officer, noted the huge company
Would your arguments change if you considered the issue in terms of the utilitarian model? The justice model?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom line. Charlie, its chief operating officer, noted the huge company expense for employee healthcare
What would you do to address the potential issues in this case if you were Glen? Charlie?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom line. Charlie, its chief operating officer, noted the huge company expense for employee healthcare insurance. Costs had
How would the actions motivate the employees? What incentives might be needed to change behaviors?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom line. Charlie, its chief operating officer, noted the huge company expense for employee healthcare insurance.
How should these decisions be made?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom line. Charlie, its chief operating officer, noted the huge company expense for employee healthcare insurance. Costs had risen from about $140 million three years ago to $195
Could this be seen as an innovation?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom line. Charlie, its chief operating officer, noted the huge company expense for employee healthcare insurance. Costs had risen from about $140 million three years ago to $195
Would having a group process involved in making this decision have made it more successful?HealthT, a midsize for-profit hospital company, was seeking ways to improve its bottom line. Charlie, its chief operating officer, noted the huge company expense for employee healthcare insurance. Costs had
What was Scrushy’s leadership style?Richard Scrushy was a complex, talented man. He had a brilliant business mind but could be callous and cruel in his justifications for success.Although he started poor, his company’s success eventually allowed him to branch out into sponsoring bands, owning
2. How did Scrushy hold power and influence in his company?Richard Scrushy was a complex, talented man. He had a brilliant business mind but could be callous and cruel in his justifications for success.Although he started poor, his company’s success eventually allowed him to branch out into
What was the culture in HealthSouth?Richard Scrushy was a complex, talented man. He had a brilliant business mind but could be callous and cruel in his justifications for success.Although he started poor, his company’s success eventually allowed him to branch out into sponsoring bands, owning
What ethical issues existed in Scrushy’s behaviors and company?Richard Scrushy was a complex, talented man. He had a brilliant business mind but could be callous and cruel in his justifications for success.Although he started poor, his company’s success eventually allowed him to branch out into
Holy Cross Hospital had worked with a new for-profit health management organization (HMO), FHP, in Salt Lake City for about 16 years. Although Holy Cross was a not-for-profit system with a religious mission, it felt it needed the patient volumes and revenues from FHP to remain profitable.After
St. Mark’s came back to FHP with two surprisingly low per diem rates. The chief financial officer at St. Mark’s had realized that the 100 empty beds it had available were fixed costs and its marginal/incremental costs were only about $300 per day. St. Mark’s also knew about FHP’s existing
It did take St. Mark’s six months to shift all of the patient volume from Holy Cross. Its inpatient volumes increased from 110 to 125. The new inpatient volume brought in about $85,000 per month, and significant new outpatient volume brought in another $80,000 per month, for a total of about
FHP had pushed for construction of a 120-bed hospital to “control” care and reduce costs for its enrollees. The hospital cost $60 million and was about 200,000 square feet. However, it had miscalculated the number of patients it would have, and found that enrollees outside of the immediate
Dan just started as the new CEO of Skyview Hospital, a 150-bed hospital in the suburbs, which is an affiliate of a large hospital system. Before agreeing to take the position, he understood that the hospital has struggled clinically, financially, and with patient, employee, and physician
Dan took the next couple of months to evaluate the leadership team at the hospital. He spoke to key stakeholders and talked with and observed his leadership team. After three months, he began taking action to install leaders he is confident will manage as he does. In the next few months, the
What human resource issues are addressed in this case?You are in charge of a 310-bed hospital and have an excellent management team that has won many awards. Aside from the high operating margins, as high as 40 percent, your hospital has won consistent awards for public relations, television, and

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Organizational Behavior And Theory In Healthcare Leadership Perspectives And Management Applications 2nd Edition Kenneth L. Johnson, Stephen L. Walston - Solutions

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