Conduct a job analysis for a restaurant server. Begin by drawing a circle like the one below. Use that circle to summarize the major job dimensions of a restaurant server.

For example, one job dimension might be “Taking Orders.” Divide the circle up with four additional job dimensions. Now get more specific by listing two behaviors per job dimension. For example, two behaviors within the “Taking Orders” dimension might be “Describing the Menu” and “Making Recommendations.” At the end of Step 1, you should have a list of eight specific behaviors that summarize the tasks involved in being a restaurant server. Write your group’s behaviors down on the board or on a transparency, leaving some space for some additional behaviors down the line.

Taking Orders