Reader attention is directed to teams of baristas who compile what Starbucks means to those waiting in
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Reader attention is directed to teams of baristas who compile what Starbucks means to those waiting in cue into the decisive moment—the order. Expectations are high and rising, as Starbucks’ value proposition is renewed in the minds of each who witnesses order fulfillment. Shall they come back for more, or go a block or so down the street to the next coffee shop?
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Solution The barista must memorize and recite the order back to the ...View the full answer
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