Using the elements of effective communication, discuss what Dr. Ryan and Barbara Lakes should do now.

Jenny Taylor, receptionist at Caring Physicians Clinic, was responsible for calling patients to remind them of their appointments. Dr. Ann Ryan, medical director of the clinic, found Jenny to be hardworking and pleasant to the patients. One morning, Dr. Ryan arrived and found Jenny crying in the supply room. When she questioned Jenny, Jenny sobbed that for the past 3 months she had kept forgetting to order supplies. Jenny had been borrowing supplies from the pediatrics office next door. Now they were unwilling to lend her more.
Jenny said that she had called the supply center once and had faxed a list of supplies over, but had not followed through. This morning, Jenny had called the supply center again and had found that they were out of business. Jenny told her immediate supervisor, Barbara Lakes, patient care coordinator for the clinic. Lakes fired Jenny for incompetence. In the meantime, patients were waiting, and there were no clean sheets, gloves, or gowns.