Visible Changes hair salons are like The Men’s Wearhouse, the opening illustration in Chapter 1. How so? People serving customers are embraced inside a management philosophy that believes in and invests in their potential to grow in the job. Moreover, both companies lead their industries with a much different prevailing “dime a dozen” philosophy about people in those front line jobs. Will learners ever see a day when it has finally sunk in that highly motivated people create highly satisfied and returning customers, and turn what the outrider Visible Changes does as common practice?