You are a management consultant studying repetitive clerical work in an insurance company. The staff are bored, unhappy, and demotivated. Your study shows how work redesign can improve things by giving them variety and autonomy in their jobs. However, managers claim that their work system is cost-effective, and produces the service which customers want, while allowing them to keep their staff under control. As the management consultant with the evidence, how would you resolve this disagreement, and persuade management to implement your recommendations? What do you think are your chances of being successful?