1. Describe the job characteristics and critical psychological states of Sabrita’s job. According to the Job Characteristics Model, how motivated is Sabrita? What does the Job Characteristics Model predict about the way her job is designed and its effect on her job attitudes, motivation, and behaviours?

2. Evaluate Sabrita’s job on each of the work design characteristics described in Exhibit 6.7. What work design characteristics are particularly low? Based on your evaluation, what factors do you think are contributing to Sabrita’s attitudes, motivation, and intention to quit?

3. How would you redesign Sabrita’s job to increase her motivation? Be sure to describe changes you would make to the work design characteristics as well as job enrichment schemes that you would use to redesign her job.

4. Should Sabrita engage in job crafting? Describe how she might do this and the potential consequences of doing so. Be specific when referring to job-crafting dimensions and specific job-crafting behaviours.