Question: Albert Hirschman (1972) described exit and voice as two basic strategies that members and external stakeholders could use to transform unresponsive organizations. When are members
Albert Hirschman (1972) described ‘exit’ and ‘voice’ as two basic strategies that members and external stakeholders could use to transform unresponsive organizations. When are members and other stakeholders most likely to employ the ‘exit’ strategy, abandoning an organization (or its products) for other alternatives? When are they most likely to rely on
‘voice’, expressing their dissatisfaction to management or other authorities?
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