5.4 Exercise Read each statement made to try to resolve a conflict, and determine which technique is being used.

Description 1. “Do it my way!”

2. “Let’s calm down and get the job done.”

3. “Let us do a little of what both of you suggest.”

4. “Let’s deal with this issue next week.”

5. “Miguel and Kathleen, both of you want this project to cause as little distraction to your departments as possible. With that in mind, I am sure we can come to an agreement on the purchase of equipment and what is best for the project.”

6. “We have talked about new computers enough. The decision has been made to not get them.”

7. “Miguel, you say the project should include the purchase of new computers, and Kathleen, you say the project can use existing equipment. I suggest we perform the following test on the existing equipment to determine if it needs to be replaced.”

8. “Let’s see what everyone thinks, and try to reach a consensus.”

9. “Since we cannot decide on the purchase of new computers, we will have to wait until our meeting next month.”

10. “Miguel, what if we get new computers for the design activity on the project and use the existing computers for the monitoring functions?”