Questions 9-11 refer to the following passage.

The primary purpose of the passage is to

a. Present an overview of the different types of business opportunities available to Indian firms

b. Present a reasoned prognosis of the business opportunities that may become available to Indian firms

c. Present the trend toward outsourcing business operations as a model case of business operations in action

d. Analyze how opportunities available to Indian firms were necessitated by an increasing number of American firms

e. Analyze the use of cost-cutting measures as a substitute for outsourcing in the new American business climate

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The increasing pressure on American busi- nesses to pursue cost-cutting measures will eventually lead to an increase in the outsourc- ing of business processes to venues with lower overhead, such as India. However, this shift may not provide the dramatic gains for Ameri- can business that might have been expected by an enterprise with an ethos for change that is oriented to preserving bottom-line profits. The (10) difficulty is that a significant portion of Ameri- can society remains uncomfortable with shifting business tasks overseas. Therefore, American businesses will predominantly opt for outsourc- ing opportunities for repetitive tasks that can (15) easily be brought back to the United States if necessary. Nevertheless, opportunities for Indian firms to get a larger piece of the pie seem cer- tain to arise. The growing emphasis on bring- ing down the cost of back-office operations is (20) bound to offer increasing scope for Indian firms to become involved in novel types of ever more complex business processes. Line (5)