Employees are requesting that you turn off the screen that displays customer checkout time or add more cashiers and baggers to each shift to reduce wait times. What action would you take to address the concerns of the cashiers and baggers?
a. Turn off the QueVision system now.
b. Add more cashiers and baggers to each shift as soon as possible.
c. Observe the checkout process and performance of cashiers and baggers for a few days before taking action.
d. Tell the cashiers and baggers their performance is unacceptable and to “step it up.”