IT Program Problem: A city council, with a number of teams of inspectors, has several teams who must be mobile in order to gather data from the recreational areas, grass and wooded areas of council lands, and also for development locations (both residential and industrial). The current system requires writing notes and support staff entering the data into the current internal database. The following long-term (final) benefits have been identified as contributing the objective of “accessible data for all” and “productivity improvements”: • Reduction in handling a lot of paper • Reduction costs and time associated with retyping from filled-in forms • Reduction in report delays while waiting for someone to update • No errors in re-entry (data quality improvements) • Simplified entries through popup lists—reduction in number of categories and terms • Faster information access.