Comptia Project+ Study Guide 3rd Edition Kim Heldman - Solutions

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All of the following are true regarding the release of team members except for which one?A. Team members are released after lessons learned are documented.B. The project manager should perform a final performance appraisal for team members when they're released from the project.C. The project
You are at the end of the project and need to obtain final sign‐off and create the project closure report. According to CompTIA, before obtaining sign off, what should you do?A. Inspect the deliverables.B. Perform verification and validation of the product of the project.C. Test the product of
You're a project manager for a large project. You're in the middle of the Executing phase. The project sponsor has decided to cancel the project because of unexpected cost overruns and resource shortages. What are your next steps? (Choose two.)A. Change vendors to obtain a lower bid for hardware
This document is produced at the end of the project and reports the final project outcomes.A. Lessons learned B. Status report C. Project close report D. Postmortem analysis
Which of the following charts are cause‐and‐effect diagrams or used to determine if there is a cause‐and‐effect correlation between two numerical variables? (Choose two.)A. Pareto chart B. Ishikawa diagram C. Run chart D. Scatter diagram E. Histogram
Your project evolved over time into an ongoing operation. What type of project ending is this?A. The project ending is because of extinction.B. The project ending is because of starvation.C. The project ending is because of integration.D. The project ending is because of addition.
Your team is working on some configuration and coding changes to your human resource software program. The coding changes have just started, and you want to perform a test that will identify simple failures and look at the most critical functions of the program before proceeding. What type of test
This document records items that usually arise during a status meeting. They concern the project but do not generally impact the project work directly. This document contains a description, an owner, and status, among other items.A. Status report B. Action items log C. Issue log D. Meeting minutes
You are in the Monitoring and Controlling phase of the project.Several problems have come to light, and you want to know what the causes of the problems are that are generating the effect. You hold a brainstorming meeting with key team members and plot the cause and effect scenarios on this type of
Your project concerns writing a new software app to track physical activity such as running, biking, and walking, including time spent on the activity, heart rate, and speeds. You've performed some preliminary testing and discovered some changes need to be made to the code. Once the changes are
What is the focus of the lessons learned report?A. The report should cover both the positive and negative aspects of the project, with suggestions for improvement.B. The report should primarily summarize the results of the project schedule, the budget, and any approved scope changes.C. The report
Which of the following charts is a type of histogram?A. Scatter diagram B. Fishbone C. Pareto chart D. Run chart
Which of the following measurement tools are used to measure operational or performance goals for projects?A. KPIs B. Key objectives C. Balanced scorecard D. Key results E. All of the above
You are working on a project that was proceeding well until a manufacturing glitch occurred that requires corrective action. It turns out the glitch was an unintentional enhancement to the product, and the marketing people are enthused about its potential.The corrective action is canceled, and you
You have recommended using an agile methodology for a project the organization is ready to move to the Executing phase. This is a large, complex project and will require one, large agile team. You decide to use a methodology whereby all team members reside on the same team and work from the same
You have recommended using an agile methodology for a project the organization is ready to move to the Executing phase. This is a large, complex project and will require more than one agile team.You decide to use a methodology whereby each agile team will consist of three to nine members, they will
This waterfall methodology divides projects into specific stages such as startup, directing, and delivery.A. Scrum of Scrums B. PRINCE2 C. DA D. SAFe
You have conducted several successful agile projects and the organization is interested in scaling agile principles for a large project that is set to kick off in a few months. The organization wants to tailor an approach that will be best for them, and your executive sponsor has emphasized the
The project team is performing testing on some of the work of the project. The testing does not appear to be lining up with the project management plan. Which of the following is required to get the project back on track?A. Defect repair B. Integrated change C. Preventive action D. Corrective action
You know that the project management plan consists of several project documents and, once approved, serves as the baseline for the project. All of the following are true regarding the project management plan except which one?A. It's used during the Executing phase to determine whether the project
Your vendor is contesting a recent change request. They believe they implemented the change as requested; the project team believes the change is not functioning as required. Which of the following documents, monitors, and manages these types of contested changes?A. Contested change control B.
You are in the Executing phase of your project and are working with a vendor who is responsible for implementing configuration changes to your cloud‐based system. You need to review their activities and determine if they are being performed correctly, according to the contract statement of work.
What is the final, approved, documented plan that is used throughout the Executing phase to measure project progress and to help analyze change requests?A. Project management plan B. Schedule baseline C. Scope baseline D. Cost baseline
You are in the Executing phase of your project implementing a new CRMS. The business expert (one of the key stakeholders on the project) has requested a change to the workflow process in the system for customer escalations. All of the following are true regarding this change except for which one?A.
Your company has implemented a new ERP system. This is a type of change that might require all of the following except which one?A. Training B. Ensuring adoption over time C. Creating new processes D. Updating the project management plan
Your project is in danger of being canceled because of an organizational change. Despite the protests of your executive manager, several of the department managers in your old company have been laid off and replaced by the new organization's management team. Which of the following options does this
Your company is implementing a significant change in staffing.Some departments are being consolidated, others are being eliminated, and some new ones are being created. Which of the following are true regarding this change? (Choose two.)A. This is an operational change.B. You should have a rollback
You have just received the latest status updates from the team.Based on the progress to date, system testing is projected to take three weeks longer than planned. If this happens, user acceptance testing will have to start three weeks late, and the project will not complete on the planned finish
Stakeholders have come to you to tell you they want to change the scope. Before agreeing to the change, what things should you do?(Choose two.)A. Determine which project constraint (time, budget, quality) is most important to stakeholders.B. Discuss the proposed scope change with the sponsor.C. Ask
After a change request is submitted, all of the following steps occur prior to being reviewed by the change control board except for which one?A. The change request is recorded in the change log.B. Analysis of the impacts of the change is performed.C. Specific elements of the project, such as
Which of the following should be established as part of the change control system in the event the change control board cannot meet in a timely manner?A. Emergency change request procedures B. Procedures for analyzing the impacts of change and preestablished criteria for determining which changes
This entity is responsible for reviewing change requests, reviewing the analysis of the impact of the change, and determining whether the change is approved, denied, or deferred.A. CTB B. CCB C. CRB D. TRB
Which of the following is not a type of change?A. Corrective actions B. Defect repairs C. Performance corrections D. Preventive actions
You are a project manager for a project developing a new software application. You have just learned that one of your programmers is adding several new features to one of the deliverables. What is the best action to take?A. Make any needed adjustments to the schedule and cost baseline and tell the
Interorganizational differences, personal preferences, rapport building/relationship building, and technological factors are examples of which of the following?A. Factors influencing communication methods B. Specific stakeholder communication requirements C. Communication triggers D. Determining
Frequency, level of report detail, types of communication, confidentiality constraints, and tailoring your communication style are examples of which of the following? (Choose two.)A. Rapport building/relationship building B. Elements of the communication plan C. Communication methods D. Stakeholder
You have a complex message to communicate to the project stakeholders. Which of the following are the best methods to use?(Choose two.)A. In‐person meeting B. Email C. Instant message D. Voice conference E. Informal F. Written format
You have an important message to deliver to stakeholders. Which of the following should you do?A. Write the message in an email and distribute it to those who need to know.B. Tailor the communication method based on the content of the message.C. Call an impromptu meeting.D. Set up a voice
Your agile team is having a meeting to discuss upcoming user stories for the next sprint. They need to understand the context of the user stories and how they relate to each other and to the project as a whole. What type of meeting is this?A. Standup B. Review C. Backlog refinement D. Retrospective
You engage in hallway conversations, emails, and phone calls with your team members. What is this considered?A. Communication triggers B. Factors that influence communication C. Communication requirements D. Informal communication
All of the following are types of synchronous communication except for which one?A. Face‐to‐face B. Instant messaging C. Phone call D. Email
You have a project employee who had an inappropriate outburst in a meeting. You need to coach this team member and let them know how to better handle a similar situation in the future. What should the project manager's next step be with this employee in this circumstance?A. Set up a
The basic communication model consists of which of the following elements? (Choose three.)A. Decoder B. Sender C. Transmission D. Listen E. Message F. Receiver G. Encrypt
You are a project manager for a telecommunications company assigned to a project to deploy a new wireless network using a technology that does not have a proven track record. One of the key stakeholders introduces a change that could impact the schedule. Which of the following does this describe?A.
You are a new project manager working in the PMO. Your project customer is the Finance department. The Finance department is uncooperative when working with the PMO. You have experienced some pushback from members of the finance team on following established project management processes, and they
Which type of meeting is used to discuss project status at certain points in the project, normally after a project phase is completed or after a milestone has been met? These meetings may also be used as go/no‐go decision points.A. Retrospective B. Project status meeting C. Iteration reviews D.
Communications planning is the process of which of the following?A. Scheduling a regular meeting for the project team B. Developing a distribution list for the stakeholders C. Identifying the people or groups that need information on your project D. Creating a template to report project status
Which of the following are considered communication methods?A. Email B. Meetings C. Social media D. Distribution of printed media E. Text message F. Face‐to‐face G. All of the above H. A, B, C, E, and F
Your project team is located in differing time zones. You need to hold a kickoff meeting, and you decide to use which communication method?A. Videoconferencing B. Email C. In‐person meeting D. Voice conferencing
A JAD session is an example of which of the following meeting types?A. Informative B. Collaborative C. Demonstrative D. Decisive
You are working on a project that is being implemented in a country different from your country of origin. You also have team members in several locations around the globe. You should consider all of the following specifically in regard to managing and communicating with team members in this
There are four participants in your upcoming meeting. How many lines of communication are there?A. 6 B. 4 C. 8 D. 16
Which person is responsible for understanding the information correctly and making certain they've received all the information?A. Sender B. Messenger C. Project manager D. Receiver
Why should you spend time developing a solid communication plan? (Choose three.)A. To set performance goals B. To set aside time for your own needs C. To keep vendors informed D. To understand where the blame lies when something goes wrong E. To keep stakeholders updated on your progress F. To keep
You are determining the risk score for each of the risks in your risk register. You need which of the following to determine this score? (Choose two.)A. Risk tolerance levels of the stakeholders B. Risk owners C. Probability the risk will occur D. Contingency reserves E. Risk trigger scores F.
Cost baselines when displayed graphically over time represent which of the following?A. S curve B. C curve C. Evenly distributed expenditures D. Erratic expenditures
All of the following are strategies for dealing with negative risks, except for which one?A. Accept B. Transfer C. Share D. Mitigate
The clouds are rolling in over the horizon and the wind is picking up. Your outdoor event is about to get rained out. What is this an example of?A. Risk trigger B. Risk analysis C. Risk probability D. Risk response
The difference between planned expenditures and actual expenditures is known as which of the following?A. Planned value B. Variance C. Expenditure reporting D. Burn rate
You have identified a risk on your project, and the team decides they won't create a response plan; if the risk happens, they'll deal with consequences when they occur. This is an example of which risk strategy?A. Exploit B. Avoid C. Mitigate D. Accept
The risk register typically contains several pieces of information.Which of the following would you expect to see on a risk register?(Choose three.)A. Risk owner B. Description of risk C. Risk score D. Cost estimate for response plan E. Resource costs to track risks F. Cost estimate of the
Which technique can be used to help identify risks?A. SWOT B. CPI C. EVM D. CV
Your project has a potential for a future risk event. The sponsor has told you that the organization cannot sustain the consequences of this risk. You recommend purchasing insurance so that if the risk event occurs, the organization can recoup their expenditures for the impacts of the risk. What
Which of the following is used in a burn rate calculation?A. CV B. Determining spending rates over time C. CPI D. AC ‐ PV
Your project task is complex, and you decide to use a three‐point estimating technique. Which of the following options determine the three‐point estimate? (Choose three.)A. Quantity estimate B. Work package level estimate C. Materials estimate D. Pessimistic estimate E. Resource estimate F.
You are asked to present and explain your project cost baseline.All of the following are true except which one?A. The baseline will be used to track actual spending against the cost estimates.B. The baseline can be used to predict future project costs.C. The baseline is calculated and approved by
What is considered the most accurate estimate?A. Analogous estimate B. Bottom‐up estimate C. Estimates based on expert judgment D. Parametric estimate
You are developing a bottom‐up cost estimate for the first phase of your project. Which of the following is the most important input to complete this task?A. Historic data from a similar project B. Chart of accounts C. The WBS D. The scope statement
A discretionary fund used by the project manager to cover the cost of possible adverse events during the project is known as which of the following?A. Management reserve B. Chart of accounts C. Contingency fund D. Cost baseline
The total time it will take for one person to complete a task from beginning to end without taking into account holidays, time off, or other project work is known as this.A. Duration estimate B. Work effort estimate C. Bottom‐up estimate D. Parametric estimate
You are asked to prepare an estimate for a project that involves planting new trees in the parking lot. The trees cost $800 each, and the labor to install them is $75 per hour. You are planting 10 new trees, and each tree takes one hour of labor to plant, stake, and water. What is the estimated
A stranger comes to your door posing as a census taker. They look official in their bright orange vest and have some type of tag or badge hanging from the vest, but you can't read what it says. They begin to ask questions that become rather personal, including your household income on an annual
Your organization is involved in research and development of botanical cleaning products. Your recent product has just received approval to display the ® (registered) symbol. All potential employees must undergo a background check before being hired and again yearly on the anniversary of their
You are creating a document that describes the access rights to the financial system in your organization. It defines access by roles and responsibilities and describes the approval process for obtaining access. One of the rules stated in the document dictates that remote access to systems requires
One way you are presenting the work of the project is by listing the departments responsible for the work along the work packages they're assigned to. What type of chart is this?A. RBS B. Project organization chart C. OBS D. Organization chart
Resources who are awaiting new assignments between projects are costly to an organization and typically reside in a projectized organizational structure. Which of the following does this describe?A. Overallocated resources B. Benched resources C. In‐house resources D. Remote resources
Which conflict‐resolution technique is known as win‐lose?A. Smoothing B. Avoiding C. Confronting D. Forcing
All the following are elements of the project kickoff meeting except for which one?A. Introductions B. Overview of goals and objectives C. High‐level budget overview D. Roles and responsibilities overview E. WBS overview F. Stakeholder expectations
You are working on resource assignments and need to determine the types and criticality of the resources needed for the project, along with the skill sets of the existing project team members. If you don't have the skills on staff, you'll need to contract with an external vendor to procure the
Your team is working well together. They understand their roles on the project, perform the work with the best effort possible, and really enjoy working with one another. A new team member will be introduced next week who is well respected by the current team. Which of the following is true
The project sponsor will approve the final deliverables of the project. On a RACI chart, how would this be designated?A. R B. I C. A D. C
You are working in a matrix organization. Choose two responses that describe this type of structure.A. Project resources are members of another business unit and may or may not be able to help you full‐time.B. Matrix organizations can be structured as strong, weak, or balanced.C. Project managers
You are working on a construction project. Your organization owns one crane, and the crane is needed for two tasks on your project at the same time. This is known as which of the following?A. Resource shortage B. Resource allocation C. Interproject dependencies D. Shared resource
All of the following are true regarding rewards and recognition except for which one?A. You should have a written procedure describing the criteria for rewarding team members.B. Rewards and recognition are a form of motivation.C. Rewards and recognition should be applied consistently to all project
Which of the following is true regarding a RACI chart? (Choose three.)A. A RACI chart shows roles and responsibilities of team members or business units and how they intersect with project tasks.B. RACI stands for responsible, approved, consulted, and informed.C. A RACI is a matrix‐based chart.D.
Your system engineer has started making negative comments during your weekly team meeting. He has had a heated argument with the marketing manager, and you have heard from various team members that he has become difficult to work with. What is the best course of action for you to take?A. You should
Which type of contract is the riskiest for the buyer?A. Time and materials B. Fixed price C. Fixed price plus incentive D. Cost reimbursable
Which vendor selection method weighs various criteria from the RFP, scores each vendor on each of the criteria, and determines an overall score for each vendor?A. Weighted scoring model B. Screening system C. Seller rating system D. Independent estimates
Your project is undergoing some difficulties. You've determined that the primary problem is vendor performance. A key stakeholder insists the problem is not the vendor; the problem is the project team. However, the key stakeholder spends most of the meeting emphasizing the areas of agreement. Which
What is one disadvantage of a projectized organization?A. The organization doesn't work on anything that isn't project‐related.B. Costs are high because specialized skills are required to complete projects in this type of structure.C. The functional managers have control over which team members
All of the following are stages of team development except for which one?A. Adjourning B. Collaborating C. Performing D. Storming
A team member has come to your office to complain that a fellow team member is never available for meetings before noon and seems to ignore their requests to follow proper processes. Which of the following does this describe? (Choose two.)A. This describes an interproject resource contention.B.
Which type of contract assigns a unit rate for work or goods, but the total cost is unknown?A. Time and materials B. Fixed price C. Cost plus incentive fee D. Cost reimbursable
Your project is underway, and your team members are working well together, anticipating the needs of the project, and they all understand their roles in the project. A new team member has been introduced and started working with the team this week.Which stage of team development does this situation
Your project entails developing an app that will unlock your front door to allow deliveries from your favorite online services. The app will unlock the front door, detect and record how long the door was open, detect that a package or box was deposited on a delivery mat that is just inside the
Which of the following options describes iterative scheduling?(Choose two.)A. User stories are pulled from the product backlog as the team has the capacity to work on them.B. User stories are decomposed into tasks and managed on a task board. Tasks cannot proceed from one work column to another on
Which of the following describes the difference between a Kanban board and a Scrum board?A. A Scrum board is capacity‐based.B. A Kanban board is known as on‐demand scheduling.C. A Scrum board is developed using rolling wave planning.D. A Kanban board is capacity‐based.
Your Scrum team's velocity rate is 24 story points per iteration.There are 165 total story points. Which of the following statements are true regarding this question? (Choose two.)A. Velocity is used to estimate the capacity of the Scrum team.B. This information can be tracked on a burndown
All of the following are true regarding milestone charts except for which one?A. Milestone charts list the major deliverables or phases of a project.B. Milestone charts show the scheduled completion dates.C. Milestone charts show the actual completion dates.D. Milestone charts are commonly
Your task requires 4 miles of paving, and it will take 30 hours to complete one mile. On a past project similar to this one, it took 150 hours to complete. Which of the following is true regarding this estimate?A. The total estimate for this task is 120 hours, which was derived using expert

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Comptia Project+ Study Guide 3rd Edition Kim Heldman - Solutions

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