Question: You are managing a customer support services implementation project. While preparing the project management plan, which of the following options should you focus on to

You are managing a customer support services implementation project.

While preparing the project management plan, which of the following options should you focus on to maximize the impact on customer satisfaction?

A. Manage project changes.

B. Deliver the product on schedule.

C. Determine fitness for use and conformance to requirements.

D. Deliver above expectations.

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