Question: 10. Your customer has been adamant about a certain feature being a part of the finished increment. You have explained time and again that the

10. Your customer has been adamant about a certain feature being a part of the finished increment.

You have explained time and again that the feature they are looking for will interfere with the rest of the result and cause it not to work as well. What could be the reason for this confusion?

A. The gulf of misunderstanding has occurred.

B. Kano analysis wasn’t performed.

C. The customer is confusing exciters with satisfiers.

D. The team isn’t understanding the requirements.

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