The project manager of a large software implementation project just finished a project status meeting. In the meeting, he learned that a crucial piece of the software his team was creating is faulty. The news will cause the project to be late by at least one month and will likely cost additional fees for the developers’ time. What is the next step the project manager should take?

A. Fire the project team member responsible for the mistake.

B. Create a change request for the immediate correction to the software.

C. Complete a root-cause analysis to determine why the problem occurred.

D. Present the news to management and the customer with a solution to resolve the problem.