Q7.8. A key concept in working with the customer to capture, analyze, and document requirements is to use progressive elaboration. This term, borrowed from project management, is intended to send what message?

(a) That the customers normally don’t know what they want so the business analyst needs to elaborate.

(b) That an iterative approach is often appropriate, with each iteration elaborating the requirements further.

(c) That the requirements must first be documented as “WHAT’s” before you document the “HOW’s”.

(d) That the business analyst must work with the solution experts to elaborate appropriate technical solutions to business problems.