The project manager is expecting a deliverable to be submitted by e-

mail from a team member today. At the end of the day, the project manager contacts the team member to notify him that it has not been received. The team member apologizes and explains that he was not able to e-mail the deliverable, and it was sent through the mail instead. The team member goes on to remind the project manager that he had informed the project manager, during a phone conversation that this would occur. ”Was that the conversation we had when I told you I could not hear you well due to poor cell phone coverage?” asks the project manager. ”Yes:’ replies the team member. What could have been done to avoid this problem?

A. Paralingual communication B. Adding to the issue log after the phone call C. Better attention to determining cornmunications requirements D. * Feedback during the communication