Your client comes to you with a serious problem in one of the deliverables that will cause the final product to be unacceptable. Your team members look at his complaint and feel that it’s not justifiable, and that the product really does meet its requirements. What’s the first thing that you do?

A. Confront the situation by making the change that needs to be made in order to satisfy the client.

B. Explain to the client that the solution really is acceptable.

C. * Work with the client and team members to fully understand the problem before making a decision.

D. Write up a change request and send it to the change control board.