Question: 13. The following steps would be used to create which document that ensures the correct monitoring and measurement of required actions and process outcomes? 1.

13. The following steps would be used to create which document that ensures the correct monitoring and measurement of required actions and process outcomes?

1. Specify those variables with direct or indirect impact to the remedy and the customer.

2. Establish the control limits and standards for when to take action.

3. Measure and set baselines for the different control variables.

4. Specify the timing and location for measurements and determine the appropriate control chart.

5. Assign and delegate those who will review and analyze monitoring and measurement results to identify when processes are out of control and diagnose the assignable causes.

6. Put troubleshooting and corrective actions in place to restore the process quickly, incorporating adaptations to this document as part of ongoing improvement.

a. Flowchart

b. Control plan

c. Root cause analysis

d. Control chart

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