Question: = 4. Using your place of work as the model, how does (or could) TQM benefit it in general, and in particular, what improvements would

= 4. Using your place of work as the model, how does (or could) TQM benefit it in general, and in particular, what improvements would you expect from following the 20-step implementation process? (If you are a fulltime student, and not employed, skip this question.)

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