7. The five maturity levels (Table 13.8) in our process performer maturity model – “unaware”, “aware”, “systematic”, “refined”, “innovative” – are based on the LESAT model (see Sect. 13.8). Other published business process maturity models provide other names for these levels. For example: “siloed”,

“tactically integrated”, “process driven”, “optimized enterprise”, “intelligent operating network” (Fisher 2004); “initial state”, “defined”, “repeated”,

“managed”, “optimized” (Harmon 2005); “initial state”, “managed”,

“standardized”, “predictable”, “optimizing” (Weber et al. 2005).

(a) Use an Internet search to find these and other business process maturity models.

(b) Examine and discuss the maturity levels proposed in each model.

(c) Try to define the maturity concept behind each of these models – i.e.

what specifically is “maturing” in each model?

(d) Does there seem to be a consensus about what constitutes business process maturity?

(e) Does there seem to be a consensus about what constitutes a business process maturity model?

(f) If not, what is the contribution of each model to the concept of “process maturity?