8. Cochran (Sect. 13.9) states emphatically that “once competency needs have been determined for the full range of personnel performing work affecting quality, the organization must compare individuals to the competency needs for their functions and identify where gaps exist. Training and other actions are then applied where they are actually needed, based on the gaps in competency”.

(a) Do you agree that individual training is the most effective way to mature the capability of a process performer?

(b) What are the drawbacks of this approach to training?

(c) Would modularization of training topics, as illustrated in Table 13.10, constitute an effective compromise between individuated and group training?