Question: The utilization factor for a system is defined as a. mean number of people served divided by the mean number of arrivals per time period.

The utilization factor for a system is defined as

a. mean number of people served divided by the mean number of arrivals per time period.

b. the average time a customer spends waiting in a queue.

c. proportion of the time the service facilities are in use.

d. the percentage of idle time.

e. none of the above.

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