1. CSI metrics can be both qualitative and quantitative. Provide an example of both qualitative and quantitative...

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1. CSI metrics can be both qualitative and quantitative. Provide an example of both qualitative and quantitative metrics for a service or process

2. What are the three key lessons that you learned by studying ITSM this semester? For each lesson, why will it help you deliver better IT services?

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Systems analysis and design

ISBN: ?978-1118808177

5th edition

Authors: Alan Dennis, Barbara Haley Wixom, Roberta m. Roth

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Posted Date: Jan 23, 2019 03:10 AM

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1. CSI metrics can be both qualitative and quantitative. Provide an example of both qualitative and quantitative...

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1 The primary purpose of Continual Service Improvement is to continually align and realign IT servic... View the full answer

Systems analysis and design

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