1. There is a real problem in the quality of service or is the perceived quality of...
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Question:
1. There is a real problem in the quality of service or is the ‘perceived’ quality of the service poor?
2. Which categories of health care services are generating the major portion of complaints?
3. What specific improvements can improve these services?
4. What may be expected as an outcome of the improvements?
Related Book For
Operations Management Managing Global Supply Chains
ISBN: 978-1506302935
1st edition
Authors: Ray R. Venkataraman, Jeffrey K. Pinto
Posted Date: