1). Why do customers have to wait in line even when the service system is not overloaded?...

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1). Why do customers have to wait in line even when the service system is not overloaded?

2). Discuss any two tools that managers use to influence the perceptions and expectations of waiting customers.

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Operations Management

ISBN: 978-0078024108

12th edition

Authors: William J Stevenson

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Posted Date: Jul 02, 2019 06:36 AM

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1). Why do customers have to wait in line even when the service system is not overloaded?...

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1 Customers may have to wait in queue even when the system is not overloaded The reasons which can l... View the full answer

Operations Management

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