Based on the analytics, predict what kinds of problems are occurring when a customer contacts the company customer service representatives (csrs) via phone or communicates through social media, predict what internal problems the company is having within the csr department and what the causes are, based on the data and the scenario, suggest a way for the company to address these problems. If your suggestions are not taken, describe what will happen at this company? Produce a power point presentation slides addressing all of the checklist items. You can put notes in terms of the details below each slide in the notes section and include an audio presentation.