Company 1 can enhance 60% of transactions and charge 8 cents per transaction. Company 2 can enhance
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Question:
Company 1 can enhance 60% of transactions and charge 8 cents per transaction. Company 2 can enhance 40% of transactions and charges 5 cents per transaction. Every phone call that deals with transaction confusion costs $15. Enhancement of transactions leads to a 2% decrease in phone call volume.
A. Which company should I go with?
B. If I had a budget of $100,000, would my answer change?
C. If I had a limited budget and limited transactions, which company should I go with?
Related Book For
Project Management A Systems Approach to Planning Scheduling and Controlling
ISBN: 978-0470278703
10th Edition
Authors: Harold Kerzner
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