Following is the Questionnaire; you need to answer the following questions: 1-Trent confessed that the expansion would
Question:
Following is the Questionnaire; you need to answer the following questions:
1-Trent confessed that the expansion would probably force him to give some additional responsibilities to Max. But that still didn't address the lack of experience Max had in managing people. "Ok. Let's say the person you hire starts showing up late for work every day. What are you going to do?" asked Trent."Well, one thing I could do is make the guy continue working at the end of the day for double the amount of time he was late," said Max. "That ought to get some attention."
According to Reinforcement Theory, Max suggested using a form of __________ to change the behavior of the employee.
2- Match each option that might occur during a union dispute between management and employees with its corresponding union term.
Lockout
Boycott
Mediation
a. The employees encourage Max and Trent's customers to stop doing business with the FixIt Fellas.
b. Max and Trent decide employees are not allowed to work on any jobs until an agreement has been reached.
c. The employee temporarily refuses to do any project work for clients until their work demands are met.
d. Max and Trent use a third party to work through the employment dispute with their employees.
3- We have lost considerable market share in two different areas: Home & Garden as well as Children's. Both consumer groups are turning to e-books from traditional books. We need to move in that direction," urged Tess during the meeting. She was the Marketing Manager for Lingue Publishing. She was in a serious discussion with several other managers at the company."But it's the larger publishers moving that way. They can afford these changes better than we can," argued Alan, who managed the Finance department."Even so, our traditional book sales are down. And our market shows both areas could improve if we went to downloadable e-books. Besides, upper management sees this as a necessary change for the future of our company," said Tess.
If the management of Lingue Publishing decides to offer e-books in two of their current book categories, the company will employ a(n) __________ strategy.
4- Select the two statements below that are true regarding management at Lingue Publishing?
a) Since Alan is the Finance Manager, he is considered a top manager at Lingue.
b) Middle managers at Lingue must balance all resources within their management roles.
c) As the Finance Manager, Alan focuses only on managing Lingue financial accounts.
d) Charlie has fewer responsibilities than a first line manager.
e) As the Information Manager, Charlie focuses only on managing technology resources.
f) Since Sanjay is a team lead, he is considered a first line manager.
5- Charlie abruptly pushed back his chair and stood. "We can barely keep up with all the system changes and reporting requests as it is. I manage the smallest department in the company, yet we make every computer function happen for this company. I do not have the resources to dedicate to this type of change," said Charlie. "I also don't have time to waste in meetings like these." He turned and walked out the door. Alan glanced at Tess and rolled his eyes. The management team was used to dealing with Charlie's gruff nature. "Wait, Alan. Before you say anything, you know Charlie is excellent at scheduling and prioritizing all of the technology processes here. You have to give him credit where credit is due," said Tess.
Charlie's outburst and his coworkers' reactions illustrate that he lacked some of the (A) __________ skills needed to work well with others. However, his ability to schedule and prioritize work in his own department demonstrates effective (B) __________ skills.
6- Match each phase of the Human Resource Process to its corresponding activity?
Maintaining
Developing
Acquiring
a) Erin's staff answered managers' questions about completing performance appraisals.
b) Erin's staff ensured raises were included in employees pay checks.
c) Erin's staff determined who had access to specific financial resources.
d) Erin's staff scheduled recruiting events at several colleges and universities.
7-Classify each e-book development task below by its related form of authority.
How to: Select one option from each row
Line Authority Staff Authority Committee Authority
A-The company attorney is responsible for managing copyright issues related to the new books.
B- Charlie is responsible for overseeing the designers and computer programmers creating the e-books.
C- Tess and Charlie are responsible for determining the types of companion products for the e-books.
D -Erin is responsible for her assistant completing the initial screening process for new staff.
8- Greg looked at his watch and realized their meeting time was over. "We need to wrap this up. Tess, I need to meet with you for a few minutes," said Greg. To everyone else, he said, "You'll receive an update on next steps when we're done." Once everyone else left the conference room, Greg told Tess her work with Charlie would be critical to the success of the new product launch. "But, his reaction to the project ... He's not on board, Greg," said Tess. "You let me worry about Charlie. When he realizes I will increase his staff if he commits to this new project, you will see a different Charlie. He will get more staff. Not just for the e-books. We have plans to add two people to help with the IS overload," replied Greg. "He will see that working together on this project will get him the staff he needs."
Based on __________, Charlie will be motivated to work on the e-book development since he will finally get the additional staff he has wanted for his department.
9- Charlie and Erin discussed several issues related to hiring new staff. Select the two statements below that are true regarding the recruiting and hiring process for these positions.
a) They should use multiple interviews since interviews are good predictors of success.
b) They should ask for references since references often provide insight on skills a candidate lacks.
c) They should use some internal recruiting in order to bring in new ideas.
d) They must allow plenty of time since it takes longer to onboard external recruits.
e) They should use application forms since most candidates are honest when completing them.
f) They should require candidates to take technical tests to evaluate their skill levels.
10- "We can start the hiring process quickly since we can reuse the job analysis from the last programmer we hired," said Erin. "Um, not really. I need a different skill set. We need creative types, especially for the companion products that customers will use with the e-books," said Charlie. "Okay. But the on-boarding will be pretty consistent with all of our other new hires," said Erin. "Don't forget the change I just had approved. My staff has the option to work remotely using those laptops," said Charlie. "These people will need that as well. Plus access to our in-house network using the laptops."
Charlie wants to offer the potential employees a(n) (A) __________ option, which means the employees will also need to be able to access the corporate (B) __________ when they are not on site.
11- Match each technology risk below with the corresponding example of how Charlie has addressed it.
Updating systems
Protecting data
Technology usage
a) Charlie coordinates on-site training for his employees when they have to change to a new version of software they use.
b) Charlie has a programmed schedule for backing up all of the company data before any changes are made to the information system.
c) Charlie had special software installed on the company's intranet to keep information from being accessed by hackers.
d) Charlie closely monitors his telecommuting employees to ensure they are meeting their required work hours each week
12- Erin told Charlie that she needed to get back her other work. Even though they had not finished their discussion, she had a mountain of work to do before leaving at 5:00. Before she could stand, Charlie leaned in a little too close for her comfort and placed his hand on her thigh. "You know, we could finish this conversation over a drink after work. Just me and you, without any of these work distractions," said Charlie with a wink. Erin was taken aback by Charlie's unexpected proposition. She would definitely have to address his behavior with Human Resources.
Based on federal laws enforced by the EEOC, Erin considered Charlie's statements and actions to be an example of __________ in the workplace.
13- A company uses departments to help organize all of the work it must perform. Match each type of departmentalization below to its corresponding example.
Process
Product
Geographic
14- Management structure varies from company to company. Classify the following attributes of management structures as to whether each relates to a tall or flat organizational structure.
How to: Select one option from each row.
Flat Structure Tall Structure
a) More likely to be used by a company the size of Fred&Ted
b) More likely to be used by a company the size of PSI
c) More likely to cause a delay in the flow of information
d) More likely to cause confusion in a business
15- Select the two items below that are NOT considered ways an organization will express its corporate culture.
A. Determining the chain of command
B. Evaluating economic conditions
C. Creating company rituals
D. Developing a mission statement
E. Adapting to market changes
F. Following department regulations
16- Select the two statements below that are NOT true regarding recruiting and forecasting within a business.
A. HRM estimates hiring needs based on the company's strategic plans.
B. HRM uses historical information to forecast future employment needs.
C. HRM focuses solely on new hires when making turnover management strategies.
D. HRM relies on managers to develop hiring plans for their departments.
E. HRM has an anticipated level of turnover for the organization as a whole.
F. HRM keeps a skill inventory of employees across all departments.
17- Sam and Gwen talked about several issues Human Resources would need to address in addition to possible turnover. A very public issue that must be handled quickly was the union problem. The Retail, Wholesale, and Department Store Union had been contacted by a large group of Fred&Ted employees. The RWDSU was a segment of the United Food and Commercial Workers Union (UFCW). Fred&Ted had experienced problems with employees and wages, with many employees wanting to join the union to pressure the company to begin paying all workers a living wage. The union talks were already underway when the purchase of Fred&Ted occurred. Now PSI would have to take care of the problem.
If PSI is unable to come to an agreement with employees on terms and conditions through (A) __________, the company may have to use (B) __________ so that an impartial third party can help settle the dispute.
18- Select the two statements below that are true about performance appraisals.
A. Results only include observations made by an employee's direct manager.
B. Appraisals can be impacted by a manager's personal preferences.
C. Appraisals are based solely on goals for the overall organization.
D. Results are used to determine demotions as well as promotions.
E. Appraisals require little time and effort on the part of the employee.
F. Results are based more on judgmental criteria than obejctive criteria.
19- I know it sounds kind of biased, but I think the people from Fred&Ted are going to be happier working within PSI. Even with the changes they have to go through," said Sam. "I agree. I understanding from talking to some current employees that the managers thought they had to track their every move. They assumed employees would take any chance they could get to avoid work," said Gwen. Gwen and Sam talked about how refreshing it was to work for a company that instead presumed employees wanted to work and do a good job if you let them. They realized how fortunate they were to work for PSI.
According to the conversation between Sam and Gwen, the managers of Fred&Ted could be considered to have used the __________ motivation theory in dealing with their employees.
20- Classify the following statements as to whether each relates to Management by Objectives or Participative Management and Empowerment.
How to: Select one option from each row.
PME MBO
A. Requires specific periods for reviews and evaluations
B. Managers encourage employees to create their performance goals
C. Managers and employees agree on defined performance goals
D. Supported by the free rein management style
21- Select the two personality traits below exhibited by the new CEO, Warren Evers.
A. Low openness
B. High conscientiousness
C. High openness
D. High extroversion
E. High agreeableness
F. Low neuroticism
22- Gwen and Sam were optimistic about the transition until Julie knocked on the door. "I think you need to look at this, Gwen," said her assistant. "There is a problem we had not anticipated. "Gwen glanced over the documents Julie had printed for her and turned to Sam. "It's a lawsuit. Filed by former employees against Fred&Ted for not hiring minorities," said Gwen. "I would have thought a company that size would have a plan in place to handle such issues," said Sam.
Companies develop (A) __________ plans in order to increase (B) __________ and decrease the chance that discrimination will occur in the workplace.
Discovering Advanced Algebra An Investigative Approach
ISBN: 978-1559539845
1st edition
Authors: Jerald Murdock, Ellen Kamischke, Eric Kamischke