In business, a friendly competition amongst employees can be healthy but the business triumphs most when everyone

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Question:

In business, a friendly competition amongst employees can be healthy but the business triumphs most when everyone is working together as a team. Employers should advocate staff to collaborate, focus on team goals to help maximize effectiveness.

In our furniture store, salesmen used to get paid per sale they made. They have what we call personal commission; they only get paid commission for the merchandise they sell. This created conflict in business. Salesman A would try to steal Salesman B’s sales by offering discounts or free deliveries. One person trying to one up another. It has created an unfriendly competition between salesmen which hurt the business.

The owner called a meeting to discuss the problem involving sales. He listened to each and everyone and asked if they have any ideas what needed done to improve the business atmosphere and prevent unruly competition between the salespeople. The manager came up with idea of having the commission for the entire sale within the day divided (certain percentage) amongst all salesmen available that day. He put emphasis on the idea that working together instead of against each other will bring better result for everyone and most especially the business. Another employee came up with having a quota for salesman to meet to qualify for the commission.

The owner asked everyone if they have any objection to this concept and everyone agreed that this is the ideal approach. It was put to the test for the following payroll week. What a change it brought! The people are working closely with each other, if one is tied up with one customer, the next available person takes over and they work closely with each other to help close the sales.

If there is ever any objection or problem, it is imposed that it should immediately be brought to the owner or the manager to find solutions or compromise that works well for all parties involved.

To what extent do you agree with your peer's opinion on the results of conflict in a group? If you agree, provide additional support for your shared opinion. To the extent that you disagree, ask your peer a question that you believe will cause your peer to reconsider. A well-developed response is generally stated.