In order to test a new customer loyalty program, a supermarket sends an email to its current
Question:
In order to test a new customer loyalty program, a supermarket sends an email to its current customers in one of its regions of operation, inviting them to opt into the new program. After several months, management observes that participants in the new program are much more frequent shoppers than the average customer. Which of the following can management conclude from this experiment?
A) Introducing the new loyalty program in all of its regions of operation will boost sales in the future.
B) The new loyalty program has boosted sales among its test participants.
C) Sales to customers that did not opt into the loyalty program have decreased.
D) None of the above
Business Statistics
ISBN: 978-0321925831
3rd edition
Authors: Norean Sharpe, Richard Veaux, Paul Velleman