Read the case study “Store 24” and answer the following questions:

1. Critique Store24’s Balanced Scorecard. If you want to use the scorecard to test the effectiveness of Ban Boredom strategy, what other variables would you include in the analysis?

2. Is the Ban Boredom strategy related to future financial performance? Provide extensive quantitative analysis based on available data. What are the limitations of the data and your analysis?

3. What would you recommend to Bob Gordon?

Answer rating: 100% (QA)

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