The challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy
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Question:
The challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called Open Text Process Suite. Go online and investigate the features and capabilities of this suite of software products.
Required:
What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.
Related Book For
College Algebra Graphs and Models
ISBN: 978-0321845405
5th edition
Authors: Marvin L. Bittinger, Judith A. Beecher, David J. Ellenbogen, Judith A. Penna
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