The front desk is considered the heart of hotel operations. Generally, all hotel guests have some form of contact with the front desk whether they are booking a room, checking in/out, calling on the phone, registering complaints, and/or requesting information. An effective and efficiently operated front desk is very important to the financial success of a hotel. For this task, you are going to conduct a research study on front desk operations and its impact on the financial success of the hotel.

Provide a step-by-step approach for front desk agents in taking a hotel room reservation for a guest. For each step, describe the actions required, necessary information collected, and the purpose of collecting this information. Finally, document a hypothetical script for a front desk agent to follow when taking a hotel room reservation for a guest (either over the phone or in person)

Answer rating: 100% (QA)

Step1Response the telephone within 3 rings Step2greet the guest suitably Good Morning Front Counter ... View the full answer