This learning activity is a continuation of the McDonald’s case study presented in Learning Plan 2 and also serves as an introduction to the process-flow analysis concepts presented in "this" learning plan. View the clip entitled "JIT at McDonlads" on the student companion website. As you watch the clip, answer the following questions:

1.) Why were the metal warming bins removed from McDonald’s restaurants?

2.) As an example of introducing new technology to speed up service to their customers, McDonald’s upgraded what key piece of equipment?

3.) This upgrade speeded up the specified process from ___ to ___ seconds.